Effective Date: 14 October 2026
Welcome to Sweets & Snacks. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. About Us
Sweets & Snacks offers traditional Indian sweets, snacks, and regional food specialities. Our brand focuses on bringing authentic flavours from iconic cities to your home.
Business Name: Sweets & Snacks
Business Address: Guduvanchery, Chennai.
Email: hello@sweetsnsnacks.in
Phone/WhatsApp: 8838372619
2. Eligibility
By placing an order, you confirm that you are legally capable of entering into a binding purchase agreement under applicable Indian law.
3. Products and Descriptions
We make reasonable efforts to display accurate product descriptions, photographs, ingredients, net weight, prices, and other relevant information.
Actual product appearance, colour, texture, and packaging may vary slightly due to the nature of traditional food preparation. Such variations do not excuse material differences from the product advertised.
Customers should review the ingredient list, allergen information, storage instructions, and best-before or expiry details provided with each product.
4. Pricing and Payments
All prices are displayed in Indian Rupees (INR). Applicable taxes and delivery charges, if any, will be disclosed before checkout.
We accept the payment methods displayed on our website. Orders are subject to successful payment verification and confirmation.
We reserve the right to correct genuine pricing or listing errors before accepting an order. If payment has already been collected for an order that cannot be fulfilled, an appropriate refund will be arranged.
5. Order Confirmation and Fulfilment
An order confirmation does not guarantee dispatch if an unforeseen stock, payment, or fulfilment issue arises. If we cannot fulfil a confirmed order, we will notify you and arrange a refund where applicable.
Customers must provide accurate contact details and a complete delivery address. Delays caused by incorrect or incomplete information may affect delivery.
6. Shipping and Delivery
Delivery timelines are estimates and may vary depending on the destination, courier availability, weather, holidays, and other operational circumstances.
Any free-delivery offer applies only to the orders and locations covered by that offer. Applicable delivery terms will be communicated at checkout or in the offer details.
Customers should inspect the package upon receipt and contact us promptly if it appears damaged, tampered with, or incorrect.
7. Cancellation, Returns and Refunds
Cancellation, return, and refund requests are governed by our Refund & Cancellation Policy, published separately on this website.
Food products may be subject to special handling and hygiene requirements. However, nothing in our policies excludes rights or remedies available to consumers under applicable law.
8. Food Safety and Storage
Customers should follow the storage and consumption instructions provided on the product packaging. Products must be stored appropriately after delivery.
Please review ingredient and allergen information before consumption. Contact us before ordering if you require clarification about ingredients.
9. Promotions and Offers
Promotional prices, combo offers, free delivery, and other offers are subject to the terms communicated with the relevant promotion. Offers may be limited by stock, location, validity period, or other stated conditions.
10. Website Use
You agree not to misuse our website, attempt unauthorised access, interfere with its operation, or use it for fraudulent or unlawful activities.
All website content, branding, photographs, logos, and original written material are protected by applicable intellectual property laws unless otherwise stated.
11. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for indirect losses arising from website interruptions or delays outside our reasonable control.
Nothing in these Terms limits liability that cannot legally be excluded, including applicable consumer rights, food-safety obligations, or remedies for defective, unsafe, misrepresented, or undelivered products.
12. Privacy
Personal information collected during browsing, checkout, payment, or customer support will be handled according to our Privacy Policy.
13. Grievances and Customer Support
For questions, order issues, or complaints, contact:
Sweets & Snacks Customer Support
WhatsApp: 8838372619
Email: hello@sweetsnsnacks.in
Grievance Officer: Mageswaran
Grievance Email: hello@sweetsnsnacks.in
We will acknowledge and address complaints within the timeframes required by applicable law.
14. Governing Law
These Terms are governed by the laws of India. Any dispute will be handled by the competent authorities or courts having jurisdiction under applicable law.
15. Updates
We may update these Terms when our services, business practices, or legal requirements change. The latest version and its effective date will be published on this page.
By placing an order, you acknowledge that you have read these Terms & Conditions.