Effective Date: 14 October 2026
At Sweets & Snacks, we aim to deliver quality sweets, snacks, and regional specialities in good condition. Please read this policy before placing an order.
1. Order Cancellation
You may request cancellation by contacting us as soon as possible through WhatsApp at 8838372619 or by emailing hello@sweetsnsnacks.in.
- Before dispatch: We will make reasonable efforts to cancel the order. If the order is cancelled successfully, any payment collected will be refunded as applicable.
- After dispatch: Cancellation may no longer be possible because the order is already in transit or has entered the delivery process.
- Order already delivered: Please refer to the return and refund conditions below.
Cancellation requests are not guaranteed once packing or dispatch has begun. We will communicate the outcome of your request.
2. When You Can Request a Refund or Replacement
You may contact us if:
- You receive a product different from what you ordered.
- The package arrives damaged, leaking, or tampered with.
- The product is expired, unsafe, or otherwise materially defective.
- The delivered quantity or weight materially differs from the order description.
- Your order has not been delivered and the issue is confirmed.
- An order is cancelled by us after payment has been collected.
Each request will be reviewed fairly based on the circumstances and applicable consumer law.
3. Reporting a Problem
Please contact us as soon as possible, preferably within 24 hours of delivery, so we can investigate promptly.
Share the following information where available:
- Order number and registered phone number.
- Clear photographs or a video of the product and packaging.
- A description of the issue.
- Photographs of the label, batch details, and best-before or expiry information, if relevant.
For suspected food-safety issues, stop consuming the product and contact us immediately.
The 24-hour request is intended to help with timely investigation. It does not remove any consumer rights or legal remedies that may apply if a problem is reported later.
4. Returns of Food Products
For hygiene and food-safety reasons, we generally do not accept returns of correctly supplied food products simply because a customer changes their mind or no longer wants them.
This restriction does not apply to valid claims involving defective, damaged, unsafe, expired, incorrect, misrepresented, or undelivered products, or where a return or refund is otherwise required by law.
Please do not ship food products back to us without first contacting customer support for instructions.
5. Refund Approval
After reviewing a complaint, we may offer an appropriate remedy depending on the circumstances, which may include:
- A replacement product.
- A refund of the affected product.
- A full order refund where appropriate.
- Another remedy agreed with the customer, where legally permitted.
We will not require a customer to accept store credit or a replacement instead of a refund where applicable law requires a refund.
6. Refund Processing Time
Once a refund is approved, we will initiate it through the original payment method or another legally permitted method agreed with the customer.
We aim to initiate approved refunds within 5–7 business days. The time taken for the amount to appear in your account depends on the bank, card issuer, payment gateway, or other payment provider.
If the refund has not arrived within the expected timeframe, contact us with your order number and refund reference, if available.
7. Shipping Charges
If an error, defect, damage, or other issue attributable to us makes a refund or replacement appropriate, we will address related shipping costs fairly and in accordance with applicable law.
For customer-requested cancellations or other situations where the customer is responsible, any deduction or shipping charge will be disclosed and applied only where legally permitted.
8. Orders Returned or Undelivered
If a shipment is returned to us because the address is incomplete, the recipient is unavailable, or delivery is refused, we will review the circumstances and contact the customer.
Any reshipping charge or refund adjustment will be communicated clearly and applied only where permitted by law. No deduction will be made where prohibited by applicable consumer law.
9. Promotional Combos and Offers
Refunds for combo packs and promotional offers will be assessed against the actual order and the issue reported. Where a combo is defective, incorrect, or materially incomplete, we will determine an appropriate remedy in accordance with applicable law.
For example, for a six-variety halwa combo, please provide photographs showing the received items and packaging if an item is missing or incorrect.
10. Contact for Refunds
Sweets & Snacks Customer Support
WhatsApp: 8838372619
Email: hello@sweetsnsnacks.in
Please include your order number in all refund, cancellation, or replacement requests.
We reserve the right to investigate suspected fraudulent claims. Nothing in this policy excludes rights or remedies available to consumers under applicable law.