Effective Date: 14 October 2026
Sweets & Snacks respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, or contact us.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: Name, phone number, email address, and delivery address.
- Order information: Products ordered, quantities, order history, delivery instructions, and transaction references.
- Payment information: Payment status and transaction details supplied by our payment provider. We do not intend to store full card numbers, CVV codes, or payment passwords on our own systems.
- Technical information: IP address, browser type, device information, cookies, and website usage data, where applicable.
- Customer communications: Messages, enquiries, feedback, and complaints sent through WhatsApp, email, phone, or our website.
Please do not send payment passwords, OTPs, or other confidential authentication details to us.
2. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Processing, confirming, packing, and delivering orders.
- Communicating about order status, delivery, cancellations, and refunds.
- Responding to questions, complaints, and customer support requests.
- Processing payments and detecting potentially fraudulent transactions.
- Improving our website, products, and customer experience.
- Meeting applicable tax, accounting, food-safety, and other legal obligations.
- Sending promotional messages where permitted and, where required, with your consent.
3. WhatsApp and Phone Communications
If you contact us through WhatsApp or provide your phone number while ordering, we may use it to communicate about your purchase and related support.
Promotional communications will be sent in accordance with applicable requirements. You may ask us to stop marketing messages at any time.
WhatsApp is a third-party service and its own privacy terms also apply when you use the platform.
4. Cookies and Similar Technologies
Our website may use cookies or similar technologies to maintain shopping-cart functionality, remember preferences, understand website traffic, and improve performance.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Non-essential analytics or advertising technologies will be used subject to applicable consent requirements.
5. Sharing of Information
We may share relevant information with trusted service providers when necessary, including:
- Payment gateways and financial service providers.
- Courier, shipping, and delivery partners.
- Website hosting, technology, analytics, and customer-support providers.
- Professional advisers, auditors, or government authorities where legally required.
We do not sell your personal information to third parties for their own independent marketing purposes.
Service providers should receive only the information reasonably required to perform their services and must handle it in accordance with applicable obligations.
6. Data Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including applicable legal, accounting, tax, and dispute-resolution requirements.
We use reasonable security measures to protect information against unauthorised access, loss, misuse, or disclosure. No online system can be guaranteed completely secure.
7. Your Privacy Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion where permitted, or withdrawal of consent where consent is the basis for processing.
Some information may need to be retained to meet legal obligations or resolve disputes.
To submit a request, contact:
Email: hello@sweetsnsnacks.in
WhatsApp: 8838372619
We may need to verify your identity before acting on a request.
8. Children’s Privacy
Our website is intended for general customers. If a child’s personal information is processed, we will comply with applicable requirements relating to children’s data and parental consent.
9. Third-Party Services
Our website may link to third-party websites or services. We are not responsible for their independent privacy practices. Please review their privacy policies before sharing personal information with them.
10. Changes to This Policy
We may revise this Privacy Policy as our business practices or legal obligations change. The updated policy will be published on this page with a revised effective date.
11. Contact Us
For privacy-related questions or requests:
Sweets & Snacks
Email: hello@sweetsnsnacks.in
WhatsApp: 8838372619
Address: Guduvanchery, Chennai.
We will handle requests and complaints in accordance with applicable Indian privacy and data-protection laws.